Frequently Asked Questions
What are the delivery charges?
Standard delivery charges are usually £1.99 for 1-2 toys and free of charge for 3 or more toys. However, this changes with promotional offers ;)
How long can I expect to wait for my delivery?
Delivery is expected to be between 2 – 3 working days for delivery for all orders.
What shall I do if my order has not reached me in the specified time?
Please contact us by email at firstname.lastname@example.org, providing us with the details of the purchase and we will investigate and report back to you.
Which carrier will deliver my goods?
All deliveries are currently undertaken by My Hermes.
When will my goods be despatched?
We will aim to despatch your items as soon as possible. As a rule of thumb, we will attempt to despatch all goods ordered before 3pm that day, all others after this time will be the next working day.
Offers & Vouchers
How do I sign up for details of offers, products, reminders and services?
Please complete the mailing list form at the head of each page and we will keep you updated on our latest offers and information.
How do I apply my vouchers to my purchase?
You can add any voucher codes to your shop within the checkout process, please follow the onscreen instructions.
Returns & Refunds
Where can I find the returns and refunds page?
Please click on the following link to find this information – Returns and Refunds.
Security & Payment
Is your website secure?
Why has my payment been rejected?
Please contact us by email , and we will call you straight back in an attempt to resolve the issue for you.
What do I do if the product I want is out of stock?
Unfortunately due to the demand of our products, some items may be out of stock. We will attempt to replenish any low in stock products as soon as possible.