We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund a product, provided (in the case of any non-defective products) it has not been unnecessarily handled, i.e beyond the handling that you would undertake when in a shop to decide whether to purchase the product. We should be notified within 28 days of receipt of the goods.
If the product returned has been unnecessarily handled, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.
If a toy is given to a dog and is subsequently destroyed, we reserve the right to refuse a refund. The pet owner should take responsibility before providing their pet with the product that it is suitable for their type of play. If however the product is proved as faulty, a full refund will be issued.
We will refund your original delivery charge and your charges for returning the product to us when a product is faulty or damaged, but not when a product is unwanted.
Change or Cancel An Order
In some instances we are able to make changes to an order once it has been placed, providing the item has not yet been packed for despatch.
If you would like to cancel an order, please email us immediately. Provided the packing process has not yet started, our team will be able to cancel the order for you.
If your products have already been delivered, then you will need to follow our returns procedure. Click here for more information about returns.
Should you wish to return anything bought from us, we will be happy to refund a product. Please see our refunds policy contained in our Terms & Conditions. Please contact us via email and we will provide you with the necessary information to return the goods.
Exception: Unfortunately all personalised products that are especially made to order or has been customised, cannot be returned or refunded unless they are defective.
Packing and Sending Your Return
To ensure that your refund is processed as quickly as possible, please follow the procedures below.